Term and Conditions
Shop4whisky.com is the trading name of Shop4whisky Limited.
Shop4whisky Ltd is a company registered in England and Wales with the following details:
Company No. 11868424,
VAT Registration No. GB324442427,
Registered Address: 10 Drake Mill Business Park, Estover, Plymouth, Devon, England, PL6 7PS
Trading Address: Achaderry Steading, Roybridge, Highland, Scotland, PH31 4AN
We reserve the right to amend these Terms and Conditions from time to time without notice and at our sole discretion. As such, it is your responsibility to review these stated Terms and Conditions at regular intervals.
We reserve the right to amend, modify, discontinue, or suspend all or part of this site and may restrict your access to all or part of ‘the site’ at any time without notice or liability.
This site is intended to be used and accessed only by individuals of legal drinking age in their country of residence or in the country from which you are accessing ‘the site’.
In the UK it is illegal for any person under the age of 18 to buy (or to attempt to buy) alcohol for themselves or for any other person under the age of 18; and an adult to buy (or to attempt to buy) alcohol for any person under the age of 18.
You may only purchase an alcoholic Product from us if you are: at least 18 years old; not buying that Product for any person or persons under the age of 18; and of legal age to purchase alcohol both in the country where you place the order and the destination country.
Customs and Import Duties
Alcohol products sold at Shop4whisky are subject to UK taxation.
If we are shipping to an address outside the UK, we will not charge VAT. However, your order will be subject to local taxes and duties upon arrival in the recipient’s country, which are levied once the package reaches customs clearance.
Any additional charges for customs clearance must be borne by recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you will need to contact the recipient’s local customs office for further information.
Refusal to pay the local import duties and taxes will result in the goods either being:
destroyed by customs;
or goods being returned to sender at the cost of the consignee (costs will be deducted from any refund owed).
Returns & Cancellation.
We want you to be 100% happy with your order and it is our aim to ensure that all products supplied to all customers arrive in perfect condition. You have the right to cancel your order at any time without being charged for the goods ordered within 14 days of purchasing.
If you have received your order and are unhappy with any of the products ordered, we will happily refund your money or exchange the products if you inform us of your intention to return the products within 14 days from the date of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective.
Any products must be returned to us in good condition and in the original packaging. All refunds will be paid within 14 days of receiving the returned product(s).
Product images on the website are intended for illustrative purposes only and may not be exact representations of the item in stock. Please also be aware that batch numbers, vintages and bottling dates may be subject to change. If this happens, we will do our best to inform you before the item is shipped.
If an item is delivered in a faulty or damaged condition, you have a 30-day right to reject which begins from the date of ordering.
You are responsible for the cost of returning products to us unless the items being returned were delivered in error or the items were damaged or defective. You are also responsible for ensuring all returns as we might claim against you should damages be sustained.
Please return all items to the following address:
For all returns, please follow the following instructions to ensure that products are received in perfect condition and your returns can be processed quickly:
Return a copy of your invoice to us with the items that you are returning highlighted.
Please ensure to pack and seal your return securely in the original packaging to prevent possible damage while in transit.
Make sure no other address labels are shown.
Your Right to Cancel As a consumer, you automatically get a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person – unless the item is made to your personal specifications (i. e. custom made or made to measure). Your 14-day cooling-off period commences as soon as your order is received either at your own address or an alternative address specified by you.
There does not need to be anything wrong with the item in the order for you to cancel your order and receive a full refund. It just means that you have changed your mind and no longer want this item.